Refund Policy

Purchases and Renewals

The site sells monthly memberships and one-time credit packs. Stripe processes the payment. A credit pack does not change the membership. A membership renews until the person asks support to stop the next renewal. There is no self-serve cancel button on the site. Browser tools do not use credits. Registration adds 10 credits once.

Refund Rules

Within 48 hours after a purchase or renewal, unused credits from that purchase can be refunded in cash in proportion: amount paid for that purchase, divided by the credits granted for that purchase, multiplied by the unused credits, minus the payment processor fee for that payment. The payment processor fee is deducted only in that 48-hour usage calculation. Duplicate charges, a payment where the credits or membership did not arrive, a confirmed failure, and a refund required by law are not charged that fee.

Credits already used by a successful generation are not refunded in cash, including inside 48 hours.

After 48 hours, there is no cash refund for disliking a result, changing one's mind, or deciding the purchase was wrong after using credits. Cancellation stops future renewals only. After 48 hours, the fee already paid for the current period is not refunded.

A technical failure on our side returns the credits, not cash. That return is not limited to 48 hours.

Replies take 5 to 7 business days. An approved cash refund goes back to the original payment method.

Submitting a Request

There is no support form. Requests for cancellation, billing questions, or refund evaluations must be sent to support@samplab.pro.

For more details on terms of service, see our Terms, Privacy policy, and Email Support.